Why is the price of the tools so competitive against others?
We are able to supply quality power tools and accessories because we import and sell direct - with no middle men.What sort of warranty will I get on my power tools?
All our power tools are covered by our full 1 year i-tools trade use warranty, unless covered by special warranties below:
- 3 Years for DeWalt Tools & 1 Year on Batteries and Chargers
- 3 Years for Makita Tools & 1 year on Batteries and Chargers
- 5 Years on Milwaukee Tools, 2 years on Batteries and Chargers
Our warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:
- Normal wear and tear
- Accidental damage or mistreatment
Do you hold stock of all the power tools on your website?
We hold stock of all our power tools, we do not order them in once you order them off us, however with popular product lines or at peak times stock can run out. We will do our best to avoid this!
What is your returns policy?
If an item is opened and deemed to be defective within 15 days from the date of delivery, please return the item to i-tools and we will replace it with an identical item.NO REFUND will be given if you simply change your mind.
0800905523 or Email us info@i-tools.co.nz
What is the quality of the order?
All our orders are brand new and genuine.
Do I need an account to make a purchase?
No, you don’t need an account.
What payment method do I need to use?
Payment is bank transfer/card over phone or online
When will my order be shipped?
Order will be shipped same day if payment is placed by 2pm that day.
How can I track my order?
We send tracking numbers when they leave here.
What's your refund policy?
If an item is opened and deemed to be defective within 15 days from the date of delivery, please return the item to i-tools and we will replace it with an identical item.
Can I edit my order?
Yes you can edit order, give us a call. 0800905523 or Email us info@i-tools.co.nz
Can I exchange an item?
Yes, you can exchange as long as its unused and the return cost is at the buyers cost.
What shipping courier do you use?
NZ POST
Can I collect My Item ?
Yes . We are based on the Kapiti Coast . Please call us to arrange collection