Delivery and pick up policy
We aim to despatch all our orders the day that payment is confirmed in our account.

We send all our goods out with a signature required courier to ensure the safety of your delivery. Larger items are couriered with Mainfreight. Unfortunately our courier services will not deliver to P O Boxes so a street address is required for all purchases. Delivery to rural addresses and remote areas can add additional time to the delivery and customers who live in these regions need to be aware their delivery times may be longer.

We are predominantly an internet based business; however we allow pick-ups for local customers by arrangement. If you are interested in pick-up please let us know we will give you a pick up address and we can arrange a mutually acceptable time.

Warranty policy

1. All our products are covered by our full 1 year i-tools trade use warranty.

(Exludes accessory bit sets)

Unless covered by special warranties below
   
    3 Years for Makita, Hitachi & Dewalt tools 1 year on batteries. (Excluding Makita  BTP140, BFR550 & Concrete Saws which have a 1 year Warranty
    5 Years on Milwaukee tools, 1 years on batteries.
   

2. Minimum down time, if your tool does let you down we will send by overnight courier a prepaid courier bag for you to send the tool back to us. If we can't fix it the same day we receive it we will send you a replacement by overnight courier.

3. Customer service freephone number  from 9am to 5.30pm Monday- Friday